Back

We have installed a basic landscape that will flow with the neighborhood. We provide only a basic design. Personalization is each Homeowner's right to reflect their personal taste. You should hire a Civil Engineer or other licensed technician to advise and comment upon intended changes in the grading or drainage patterns. This includes landscaping, pool, walkways, patios, deck, walls, fences and decorative structures.

A 90-day warranty is given on plants. You are responsible to maintain the landscape weekly for them to thrive.

Painting and Care of Interior and Exterior Paint Surfaces

The paint in your house is Acrylic latex of several types:

Flat wall - This is generally the interior walls of your house except kitchen, baths and trim. Paint touch up is preferable to cleaning, as water will quickly wear through the paint. If you need to cover oily or waxy substances you may need to use a primer before touching up with paint. Semi-gloss and gloss paints are used in the kitchen, bath walls, doors and trim. These paints are more durable and can be washed with mild soap and water. Do not use abrasive cleaners that will dull the finish.

The main water shut-off valve is at the meter box (located in a box at the lawn or sidewalk). The secondary shut-off valve is usually at the front of the house or by the garage where the water service enters the home. Each sink and toilet has an individual shut off for its water supply.

If your water supply stops completely, first check the water shut-off at the front of the house or garage. Next check the water meter shut-off valve to make sure there is still service to the meter.

Any alteration to the water delivery system such as landscaping irrigation is at the homeowners risk. Attaching landscape supply to a hose bib can cause “water hammer”.

It is your responsibility to drain or otherwise protect lines and exterior faucets exposed to freezing temperatures.

WATER HEATER

Review and follow manufacturer’s instructions and recommended maintenance for your water heater.

If you discover you have no hot water, check the pilot, temperature setting, and water supply valve before calling for service. Refer to the manufacturer's literature for specific locations of these items and other "trouble shooting" information.

LEAKS

If a major plumbing leak occurs, immediately turn off the supply of water to the area leaking. This may mean shutting off the water to the entire home. Then contact your plumber.

CLOGGED DRAINS

Clear clogged drains with a plumber's helper (plunger). If you use chemical agents, follow directions carefully to avoid injury or damage to the fixtures or personal injury. Please refer to the ‘Emergency Guidelines’ in the ‘Customer Service’ section of the Homeowner’s Manual.

Clean a bathroom sink drain stopper by loosening the nut under the sink at the back. Pull out the rod attached to the plunger and lift the stopper out. Clean and return it to its original position.

FAUCETS AND AERATORS

Even though we flush the plumbing lines to remove dirt and foreign matter, there are usually small amounts that enter the line. This may cause the faucets to drip because washers wear more rapidly when they come in contact with foreign matter. Changing a cartridge can repair most dripping faucets. It will occasionally be necessary to remove and clean the aerators on faucets to allow proper flow of water. See specific product warranties.

TOILETS

The main causes of sewer stoppage are domestic items such as paper diapers, excessive amounts of toilet paper or the wrong type of paper, sanitary supplies, Q-tips, dental floss, children's toys, etc.

Due to conservation laws we are required to use low flow toilets. It is often necessary to flush before and after paper to achieve satisfactory results.

To stop running water, check the shut-off float in the tank. You will most likely find it has lifted too high in the tank, preventing the valve from shutting off completely. In this case, adjust the float by turning the adjustment screw down until it stops the water at the correct level. The float should be free and not rub the side of the tank or any other parts.

Also check the chain on the flush handle. If it is too tight it will prevent the rubber stopper at the bottom of the tank from sealing, resulting in running water continuously.

CLEANING FIXTURES

Follow manufacturer's directions for cleaning fiberglass and porcelain fixtures. Abrasive cleansers will remove the shiny finish leaving behind a porous surface that is difficult to maintain. Clean plumbing fixtures with a soft sponge and soapy water, then polish with a dry cloth. Drying with a soft cloth or towel will prevent water spots.

Clean stainless steel sinks with soap and water to preserve their luster. Do not use abrasive Cleaners, as these will damage the finish. An occasional cleaning with a good stainless steel cleaner will enhance the finish. Do not leave produce on a stainless steel surface. It can stain the finish. Read the manufacturers' recommendations on cleaning your brass fixtures. Do not use abrasives or chemicals on these fixtures.