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To avoid discoloration of new carpet, plastic carpet masking is not recommended. Any plastic carpet masking used by Shook & Waller Builders will be removed before move-in.

It is your responsibility to maintain the carpet according to the manufacturer’s specifications. This includes vacuuming weekly and cleaning as needed. Having your carpet cleaned only in the high traffic areas can cause a noticeable change in color in these areas. It is better to clean the entire carpet.

Carpet stains can be minimized with the following procedures:

• Blot up liquid stains with an absorbent white cloth or paper towel, continue to blot until no more liquid comes to towel.
• Dampen a clean white cloth with water and blot stain until the stain no longer transfers to cloth. Move cloth to expose clean area to stain.
• If stain is still in fibers, use clean damp cloth to lightly rub back and forth (not in circular motion) until stain no longer transfers to cloth.
• Allow mud to dry on carpet then vacuum to remove dirt from fibers. When vacuum no longer picks up dirt, rub area back and forth to release dirt and vacuum again. Continue this method until no more dirt is released. Next treat area with methods 2 and 3 above.

Direct sunlight can alter color in carpet, vinyl, wood and natural materials.

Please be aware that the extremely high forces exerted by stiletto - or high-heeled traffic -- (dynamic loads of 1,000 PSI or more) may visibly damage (dent) wood and resilient floorings, puncture carpet and scratch marble surfaces. Manufacturers will not accept claims for damage caused by stiletto or high-heel traffic.

Wall-to-wall carpeting has seams and it is not uncommon to see them. Carpet is a textile product that comes in twelve-foot widths. Several factors can affect the visibility of seams. These include the carpet quality, pile height, density, room layouts, direction of window light, padding and the construction of the carpet itself.

STAINS

There is a lot of advertising about "stain resistant" carpets. We find that some buyers have unrealistic expectations of the technology. Below is a summary that will help you understand what stain resistant technology can and cannot do.

What it can do:

• Stain treatments will resist most household food and beverages.

What it cannot do:

• Prevent normal soiling.
• Protect against food and beverages that contain colored natural disperse dyes as found in mustard or herbal tea.
• Protect against materials that destroy or change the color of carpet such as bleaches, acne medication, drain cleaners, iodine, plant fertilizers, or natural acids.
• Prevent non-food and non-beverage substances from staining.

Further Exclusions:

• Any carpet treated with in-house protective material, especially those that contain silicone.
• Any carpet in non-residential use.
• Any carpet installed on stairs.
• Any carpet subjected to abuse or water damage.
• Any carpet exposed to very hot temperatures.
• Damage due to the application of improper cleaning agents.
• Decline in appearance not related to staining of pile fibers.
• Any residual stain that may occur in high traffic areas.

Important Note:

No carpet is stain proof. Most of the stain treatments in today's carpets use stain release and stain repelling agents. Even so, some staining may still occur, especially over time and in high traffic areas. Stain treatment will enhance your ability to clean up food and beverage stains, however, it will not prevent stains. Depending on the type of material causing the stain, removal may require repeated cleaning. Refer to your stain treatment brochure for recommended carpet care and cleaning instructions.

This is an exciting technology and carries with it many benefits. However, it is not an end to carpet stains and carpet wearing.

BERBER CARPET

Seams will stand out in Berber carpets. The beauty of Berber carpets can cause the buyer to overlook this seam situation. Simply put, if you are choosing a Berber carpet, the seams will show.

We employ the latest technology to lessen the problem; however, seams will show much more than with traditional cut pile carpets.