Shook & Waller Builders has developed
this information guide to help you properly maintain and operate
your new home. We highly
recommend that you perform regular maintenance around your home as
well as, operate and maintain all of the appliances and equipment
according to the manufacturer's recommendations.
There are approximately 2,300 component parts in your home. Although
it would be impossible to anticipate and describe all maintenance
needed for the care of your home, we have endeavored to provide you
with the most critical details.
Shook & Waller Builders provides this information to help you
with maintenance. This does not create or imply any warranties regarding
any of the components or products discussed, other than those specifically
described in the One Year Warranty that covers materials and workmanship.
In addition to this information, you may want to purchase one of
the many homeowner maintenance books available at bookstores. Basic
knowledge of routine preventive maintenance can save you inconvenience
and repair cost. It also maximizes the enjoyment of your home and
the long-term value of your investment.
Read all of the manufacturer's literature about the appliances in
your home. Much of the information may be familiar to you, however
some points may be different from homes you have had in the past.
We repeat very little of the manufacturers' information here. For
your own protection, please complete and mail in the manufacturer's
warranty registration cards as soon as possible.
All building materials expand and contract due to changes in temperature
and humidity. This applies to everything in your home, including
the concrete. Dissimilar materials expand or contract at different
rates. This results in separation between materials, particularly
dissimilar ones. You see this in such things as small cracks in the
foundation, drywall, and paint. It will show where mouldings meet
sheet rock, and mitered corners; where tile grout meets tub or sink,
etc. This can be alarming to a new homeowner, however it is very
normal - even in the highest quality of construction. Shrinkage of
wood members in your home is inevitable and will occur. It will be
most noticeable during the first year and typically, it continues
into the second year. In most cases, caulking and paint will repair
this minor evidence of a very natural phenomenon. Please note that
properly installed caulking will shrink and requires periodic replacement.
The only warranty on the appliances in
your home is the manufacturer's. The manufacturer's warranty becomes
null and void if you misuse, alter or use the appliance for anything
other than normal, private household use.
Instruction manuals and warranties accompany your new appliances. You
receive these at the close of escrow. Look through them carefully;
remove, fill out and mail any postcards necessary to start the warranties.
The appliance warranties and a list of the authorized service agencies
are provided for you in your Homeowner's Manual.
The appliance manufacturers have service representatives in your area.
Call them in case of malfunction. Shook & Waller Builders does
not handle any appliance warranty issues. When reporting warranty items
to the manufacturer, be prepared to supply:
The date of purchase (close of escrow or move-in date, whichever occurred first)
The serial and model numbers (found on a metal plate on side, back or bottom of appliance)
A description of the problem
For your convenience we suggest you list your appliance serial and model numbers
and manufacturer customer service phone numbers as you fill out your warranty
cards and keep them in this book.
If an electrical appliance does not work, be sure to plug it in and check that
a circuit breaker is not tripped before calling the appliance repair service.See also 'Electrical' for additional information.
Use only automatic dishwasher detergents; other soaps will foam and cause water
leaks around the door gaskets.
Make sure the garbage disposal is clean before you turn on the dishwasher. The
dishwasher drains through the disposal to the drain waste system.
Good dish cleaning depends on proper loading, correct water temperature, and
chemical content of the water. Try several different dishwasher detergents to
find one that works best. We suggest trying each brand for at least a week to
allow for it to condition to your dishes. Also, try varying amounts of detergent
to determine the best for the water in your area.
Do not put bones, corncobs, celery, onion, stringy vegetables, hard objects or
fibrous foods in the disposal.
Bottle caps, hairpins, glass, rags, metal, paper, and other non-food items will
jam the disposal and harm the blades. Please note that using these types of items
will void the disposal warranty.
When using, turn on the cold water and the disposal before putting food waste
into the disposal. Cold water helps keep the motor cool and it also solidifies
any grease put in the disposal, which allows the blades to cut it up.
After disposing all waste, let the cold water run for approximately 15 seconds
- this helps clean the disposal. Don't ever use caustic drain cleaners or harsh
in the disposal.
If the disposal jams, refer to the manufacturer's manual for instructions on
freeing it. Please remember to always turn off the disposal before trying to
free a jam.
KITCHEN COOK TOP HOOD
These hoods ventilate to the outside of the home or utilize "activated carbon
filters" and re-circulate the air. It is recommended that you change or
clean the filters as often as the manufacturer recommends.
RANGE AND OVEN
It is important that you read and understand the manual for your oven and cook
top, as each model is different. The manual is your best source for operation
and maintenance information.
The attic space is not intended for storage.
Access is for the purpose of maintaining mechanical equipment that
may be in the attic space or accessible through the attic space. When
doing anything in the attic, do not step off wood members onto the
dry wall (the ceiling of the room below). This will result in injury
and damage to the ceiling below. DO NOT CUT TRUSSES. They are engineered
as a system. Any modification could cause structural failure.
All of our kitchen and bathroom cabinets are of quality woods. Each
piece of wood has a grain and accepts stains and finishes differently.
Sunlight can and will affect the floor of wood cabinets and finishes.
We cannot control this and cannot warrant against it. You will see
variations in color and texture. This is the beauty of wood.
Your cabinets have a pre-catalyzed lacquer finish on them. Although
this is a very durable finish, moisture and dust are the natural enemies
of all wood items in your home, should be treated in the same manner
as fine wood furniture. The following is a mandatory care and maintenance
routine designed to protect the finish, and preserve the appearance
of your wood cabinets.
Washing your wood kitchen and bath cabinets with water and detergents,
however mild, will result in damage to your cabinetry's finish.
Harsh chemicals and cleaners such as Formula 409, SOS pads, Comet,
etc. should not be used on these finishes because of their abrasive
content. These glass cleaners will gradually sand through your finish.
Any moisture that comes in contact with the finish should be wiped
up immediately. If the finish eventually appears to turn white or the
finish "peels", this is evidence of moisture infiltration
into the finish.
Mandatory Maintenance and Care:
For daily care, dust with a soft cloth. Immediately remove any moisture
on the surface of the cabinets. Do not hang damp or wet towels on surface
of cabinets. Do not let a wet floor mop come into contact with the
Lemon oil used regularly (once a month) applied with a clean soft cloth
will pick up dirt, dust and other pollutants that settle on cabinets
and it will help protect and preserve the finish. Lemon oil is especially
designed to replace the lost natural oils and help prevent moisture
absorption. Please follow the manufacturer's directions for application
of this product. In the high maintenance areas, such as in front of
the kitchen sink, oven cabinet and bathrooms, lemon oil should be used
For the highest degree of protection to your finish, once a year an
application of a high quality paste wax should be used on your cabinets.
Do not use products containing Silicone on wood cabinets with a lacquer
finish. Silicone will break down the lacquer, destroying the beauty
and protection of the wood.
If your home has an indoor laundry area equipped with an overhead-ventilating
fan, be sure to use the fan whenever you use the washer or dryer. Use
of the fan will reduce the potential for damage to laundry room cabinets
from condensation and heat from the washer and dryer.
To avoid discoloration of
new carpet, plastic carpet masking is not recommended. Any plastic
used by Shook & Waller Builders will be removed before move-in.
It is your responsibility to maintain the carpet according to the manufacturer’s
specifications. This includes vacuuming weekly and cleaning as needed.
Having your carpet cleaned only in the high traffic areas can cause
a noticeable change in color in these areas. It is better to clean
the entire carpet.
Carpet stains can be minimized with the following procedures:
Blot up liquid stains with an absorbent white cloth or paper towel, continue to blot until no more liquid comes to towel.
Dampen a clean white cloth with water and blot stain until the stain no longer transfers to cloth. Move cloth to expose clean area to stain.
If stain is still in fibers, use clean damp cloth to lightly rub back and forth (not in circular motion) until stain no longer transfers to cloth.
Allow mud to dry on carpet then vacuum to remove dirt from fibers. When vacuum no longer picks up dirt, rub area back and forth to release dirt and vacuum again. Continue this method until no more dirt is released. Next treat area with methods 2 and 3 above.
Direct sunlight can alter color in carpet, vinyl, wood and natural materials.
Please be aware that the extremely high forces exerted by stiletto - or high-heeled
traffic -- (dynamic loads of 1,000 PSI or more) may visibly damage (dent) wood
and resilient floorings, puncture carpet and scratch marble surfaces. Manufacturers
will not accept claims for damage caused by stiletto or high-heel traffic.
Wall-to-wall carpeting has seams and it is not uncommon to see them. Carpet is
a textile product that comes in twelve-foot widths. Several factors can affect
the visibility of seams. These include the carpet quality, pile height, density,
room layouts, direction of window light, padding and the construction of the
There is a lot of advertising about "stain resistant" carpets. We find
that some buyers have unrealistic expectations of the technology. Below is a
summary that will help you understand what stain resistant technology can and
What it can do:
Stain treatments will resist most household food and beverages.
What it cannot do:
Prevent normal soiling.
Protect against food and beverages that contain colored natural disperse dyes as found in mustard or herbal tea.
Protect against materials that destroy or change the color of carpet such as bleaches, acne medication, drain cleaners, iodine, plant fertilizers, or natural acids.
Prevent non-food and non-beverage substances from staining.
Any carpet treated with in-house protective material, especially those that contain silicone.
Any carpet in non-residential use.
Any carpet installed on stairs.
Any carpet subjected to abuse or water damage.
Any carpet exposed to very hot temperatures.
Damage due to the application of improper cleaning agents.
Decline in appearance not related to staining of pile fibers.
Any residual stain that may occur in high traffic areas.
No carpet is stain proof. Most of the stain treatments in today's carpets use
stain release and stain repelling agents. Even so, some staining may still occur,
especially over time and in high traffic areas. Stain treatment will enhance
your ability to clean up food and beverage stains, however, it will not prevent
stains. Depending on the type of material causing the stain, removal may require
repeated cleaning. Refer to your stain treatment brochure for recommended carpet
care and cleaning instructions.
This is an exciting technology and carries with it many benefits. However, it
is not an end to carpet stains and carpet wearing.
Seams will stand out in Berber carpets. The beauty of Berber carpets can cause
the buyer to overlook this seam situation. Simply put, if you are choosing a
Berber carpet, the seams will show.
We employ the latest technology to lessen the problem; however, seams will show
much more than with traditional cut pile carpets.
SHOOK & WALLER BUILDERS DOES
NOT SEAL TILE OR GROUT INSTALLATIONS
Sweep regularly: Do not allow dirt and grit to remain on your floor.
Grit will eventually wear away ceramic glaze, causing the surface to
become dull. Make sure to keep grit out from under mats and area rugs.
Use a damp mop with clean water. Use a mild, low suds detergent, if
needed. Rinse well and dry thoroughly with a clean towel. To clean
the grouting between the tiles, use a bristle brush with a mixture
of 1/4 cup white vinegar to 1 gallon of water.
Do not use waxes or bottled liquid cleaners: Waxes will make cleaning
difficult. Some liquid cleaners contain harmful acids that can etch
the tile and eat into the grout.
Ceramic tile is breakable! Do not drop or drag heavy items on your
tile floor. Chips or cracks caused by you can be repaired at your cost.
Colored grouts will not have consistent shading and will discolor.
As a new Homeowner, you should be aware of this. Colored grouts are
a cement product and may vary in color and shade from a single sample.
Generally, colored grout tends to lighten as it cures. Shading variations
after installation are common. Grout will generally appear darker where
water is prevalent (around sinks) and stoves where cooking oils are
Check your tile frequently and make sure you take care of any areas
where the caulking and the tile separates. Pay special attention to
the internal corners where the title meets the tub or shower pan. If
you let these voids go unattended, leaks will occur and will lead to
dry rot problems.
Do not use products such as Ajax, Babo, Comet, Soft Scrub, etc. They
will leave a discoloring residue film on the grout. Any repairs or
patches to colored grout may show.
Grout manufacturers do not give warranties for colored grouts. Shook & Waller
Builders does not warranty colored grout for consistency or durability.
TUBS AND SHOWERS
If voids or separations occur, the old caulking will need to be removed
and replaced with a good silicone caulking to prevent water from getting
into the walls behind the tile. This is the Homeowner's
All of the above are normal Homeowner maintenance. With proper maintenance
and care, you should enjoy your tile for many years to come.
Topsoil, fertilizer and other chemical
treatments for lawn care can discolor concrete. Make sure to sweep
it off immediately. Seal cracks in slabs with a waterproof concrete
caulk. This keeps moisture from getting to the soil below the slab.
Concrete will crack and we will repair or replace separations over
3/16" vertical or horizontal displacement. Hairline cracks are
normal. Please report cracks exceeding 3/16".
Do not permit heavy vehicles such as moving vans or concrete trucks
to drive on your new concrete work. It will not bear the weight of
this type of vehicle. Do not plant shallow rooted trees close to concrete
slabs. The roots can grow under the slab and cause problems.
Make sure there is no separation at the
wall or at the counter. It is your responsibility to caulk any separations.
You must keep moisture from reaching the wood under the counter-tops
to prevent warping and dry rot.
Always use a cutting board when cutting, chopping, etc. Protect the
counter from extremely hot pans (anything over 250 degrees). Do not
use abrasive cleaners.
Some cosmetics and shampoos can stain these tops if not wiped up immediately
after spilling. A coat of good automotive paste wax or specialty products
for these tops will enhance their beauty and improve their resistance
to stains. See also 'Cultured Marble' for additional
See also 'Ceramic Tile' for information.
Corian is very durable and attractive. It is naturally less shiny than
ceramic tile or cultured marble. One of the benefits of Corian is that
it is possible to repair cuts and cigarette burns. Follow manufacturer's
instructions. They will explain their recommendations for repairs.
Avoid strong household chemicals such as paint remover, paintbrush
cleaners and acid drain cleaners. If spills occur, immediately wipe
them up and flush with water.
See specific product information.
Granite is a natural stone polished to a high shine. It will scratch,
chip and pull if not treated properly. Protect it from acidic foods
and chemicals as well as sliding of hard objects. See section on Marble.
Cultured marble is a compound of crushed
natural and polyester resin with a gel-coat finish. This provides a
non-porous surface resistant to stains. No two pieces will ever be
exactly alike, for each is artistically unique. Therefore, some variation
in color and veining will occur. Your counter top will not exactly
match the model or the color selection piece.
The surface is very durable, but may scratch or chip if a heavy or
sharp object drops on it. Apply an all-purpose cleaner and sealer such
as Gel Gloss or Jubilee Wax when you move in. This will make the counter
tops easier to clean and will help keep their new appearance. Re-apply
as needed. For normal cleaning, use a spray foam bathroom cleaner or
all-purpose household cleaner. Avoid the use of abrasive cleansers
or metal or nylon scrubbers.
Avoid prolonged or repeated exposure to exceedingly high water temperatures
to avoid damage to this fine product. Also avoid prolonged contact
with strong chemicals such as bleaches or ammonia. Strong chemicals
can cause discoloration.
For wainscot and counter-top maintenance, we recommend that you wipe
off water right away, after use, to help prevent those annoying spots.
DO NOT: Run scalding water on onyx for prolonged periods
Use abrasive cleaners
Spill nail polish
Doors usually stick due to the natural expansion and contraction of
lumber when humidity changes. When sticking is due to swelling during
a damp season, do not plane or sand the door. If it continues to
stick after the weather changes then plane or sand. If you sand or
plane the door, paint or stain to seal against moisture.
Exterior doors are subject to greater changes of temperature than interior
doors. The front door of your home has weather stripping. Weather changes
may cause the door to warp inward. You may have to adjust the weather-stripping,
threshold, and the lock.
The painted finish on the exterior doors needs maintenance more often
than the rest of the exterior wood. Check the finish at least every
two months, depending on its exposure to the elements (rain, sun, etc.).
There are excellent products on the market for keeping the exterior
finish in good condition. This is a continuing responsibility of the
You need to adjust weather stripping and door sweeps to maintain a
weather-tight condition. Lubricate door locks with silicone or other
dry film lubricant. Avoid oil, as it will gum up the locks.
Use caulking or filler to fill any minor separations that develop at
mitered joints in door trim. Follow with painting. If a door doesn't
latch due to minor settling, you can correct this by removing and raising
or lowering the latch striker plate to interior doors.
Your new home has vinyl high efficiency dual-pane windows. Dual-pane
windows make the cooling and heating of your home more efficient. Keep
these windows working properly by making sure the sill channels are
clean. If the window begins to operate roughly, apply silicone spray
to the rollers or track. Do not use petroleum-based lubricants, as
they can damage the sealants used by the manufacturer.
Do not apply tinting to the inside of dual-pane windows.
It may cause the window seal to fail and will void the manufacturers
During heavy rains you will see water in the bottom channel of window
frames. Weep holes in the channel allow water to escape to the outside.
You must keep the bottom window channels and weep holes free of dirt
You need to provide proper ventilation to keep excessive moisture from
forming on the inside of the windows.
You must note any broken glass, damaged screens, or scratches on the
glass during the New Home Review. Sliding glass patio doors follow
the same procedures as for windows.
We have supplied you a "plot plan" that
shows the original drainage pattern as designed for your lot. This
design was verified by the building inspector and us and explained
to you during the New Home Review.
The goal of the drainage plan is to keep water from accumulating under
or around your house. The plan can incorporate several methods:
A "swale" is a shallow unlined ditch that will direct surface water to the street, storm drain or other approved drain inlet. Water will occupy swales up to 72 hours after rains have stopped.
A "berm" is an elevated strip of land designed to direct
water away from certain areas similar to a miniature dam.
A "french drain" is perforated pipe encased in gravel designed to capture subsurface water and direct it to an acceptable inlet.
A "solid drain pipe" is used to direct down spout runoff and surface drainage to the storm drain systems.
As you or your landscape contractor design your rear yard or make any front yard
changes, take notes concerning the grades. Be sure that care is taken to divert
water away from the foundation and to an approved storm drain inlet. Planting
areas contained in concrete should have a drain inlet. You assume total responsibility
when you make any changes in your landscaping grades, front or back. You should
engage a Civil Engineer or other licensed technician to advise and comment upon
intended changes in the grading or drainage patterns. This includes landscaping,
pool, walkways, patios, deck, walls fences, and decorative structures.
Building code requires GFI circuited plugs in bathrooms, kitchens (within
6' of tub, shower or sink), outside and at least one in the garage.
Every new home built must have GFI circuits. These circuits are for
The GFI plug has a built-in element that senses fluctuations in power.
When this happens, the GFI unit will trip, cutting the flow of electricity
on the circuit.
Refrigerators or freezers plugged into GFI circuits may trip the automatic
cut off feature if ground fault interrupts. This will shut off power
to the refrigerator or freezer. You must check frequently to make sure
the refrigerator or freezer is running. We will not take responsibility
for loss of perishable goods. We recommend that if you have a heavy
appliance (refrigerator or freezer in the garage), you should have
a dedicated circuit installed to handle the load of the appliance.
Each GFI plug has a test and reset button. Press the test button once
each month. This will trip the circuit. To return power, press the
reset button. If the GFI trips during normal use, check the equipment
in use for defects such as a frayed cord or burned plug end. This could
save you from electrical shock.
ELECTRICAL SERVICE ENTRANCE
The main service panel, utility company meter, and branch circuit breakers
called a "meter main load center" panel is typically located
on the exterior wall of your garage. This panel contains two types
of circuit breakers. The main breaker is marked either 1OO amps or
200 amps. This breaker, when "tripped", will shut off all
power to your home. SHUT OFF THIS BREAKER DURING EMERGENCIES. The second
type of breakers is a branch circuit breaker that controls electricity
to individual circuits within your home, (i.e. outlets, light fixtures,
kitchen appliances.) The individual branch circuit breakers are all
labeled to show what each of them control.
Circuit breakers have three positions: ON, OFF, and TRIPPED. When a
circuit breaker trips you must turn it "OFF" before you turn
it "ON". Switching the breaker directly from "TRIPPED" to "ON" will
not restore service. If you turn a circuit off to work on it, always
test it first to make sure the power is off before proceeding.
If there is a total loss of power, check the main breaker in the service
panel next to the meter. Next, check with your local utility company
to see if power is out in your area for some reason. Check both of
these sources before calling for service.
Read the manufacturer's instructions on the proper care of your smoke
Your smoke alarm detects both visible and invisible products of combustion
created by fire. The alarms monitor themselves. The smoke alarms work
through your electrical system. In the event the power fails, the smoke
alarms have a battery backup. When one activates they will all sound.
At least once a year, change batteries and vacuum out the smoke detector
to prevent false alarms. After cleaning, push the red button to test.
The alarm should sound. For your safety, keep the smoke detector clean
and in good operating condition.
If the smoke detector sounds and there is no smoke, change the battery
.If the alarm continues to sound, the unit may need replacing.
If you have electrical problems during your One-Year Limited Warranty
period, refer to the following checklist BEFORE reporting electrical
If any circuit trips repeatedly unplug all items on the circuit and reset the breaker noted above. If it trips with nothing connected to it, report the problem. If the circuit remains on one of the items you unplugged it is defective and needs repair or replacement. Worn cords frequently trip breakers.
If the problem is in the kitchen, bathroom, garage or outside, reset Ground Fault Interrupter (G.F.I.).
If a wall outlet is not working, check first to see if a wall switch controls it. In rooms that don't have ceiling lights, the wall switch controls half of one outlet. Next check the breaker. Many homeowners have experienced the embarrassment and expense of calling the electrician out only to have a bulb replaced, a switch turned on, or a breaker reset.
If lights don't work, check the bulb in another fixture. Then check for a tripped circuit breaker. Also check that the wall switch is ON.
If the disposal doesn't operate, push the reset button on the bottom. Then check to be sure you have it plugged into the proper receptacle. The electrical outlet under your sink has one outlet for the dishwasher (always hot) and one for the disposal (connected to a wall switch).
If your dishwasher won't operate, be sure it is plugged into the proper receptacle (always hot).
If your oven doesn't heat, refer to the manufacturer's manual to be sure you have the time controls set correctly. Also be sure to check the circuit breaker.
If the bath or utility exhaust fan won't run and makes no noise or movement at all, the problem is most likely electrical. If there is any movement or humming noise, the problem is in the fan unit.
If an outlet sparks when plugged into, be certain the appliance is off before plugging it in. If it still sparks, report the problem. Also report sparks from wall switches.
If a wall switch or receptacle is hot to the touch, you should immediately turn off the circuit breaker serving that fixture and contact Customer Service.
The homeowner must send the warranty registration form to the manufacturer to
start the warranty on the fixtures and appliances.
DO NOT hang a ceiling fan from an existing ceiling light box without adding additional
support to carry the extra weight
For general cleaning, spray HARDWOOD FLOOR CLEANER directly on clean
cotton mop and wipe floor. For stubborn spots or heel marks spray
directly on floor and wipe dry.
NEVER wax a urethane finish. Nor should you use soaps, detergents, "oil
soaps" (i.e. Murphy's), wax removers, or shelf polishing cleaners
(i.e. Endust), or household cleaners that contain lemon oil, tung oil,
or ammonia on urethane finish. The use of these products will not allow
recoating of new finish to adhere to existing finish. Hardwood floors
should receive a new finish before wearing thru the existing finish.
Sweep or vacuum regularly, since built-up grit can damage the finish.
The vacuum head must be a soft brush or felt type. Be certain the wheels
of the vacuum are clean and do not damage the flooring. Do
not use a vacuum with a beater bar head.
Important: Never wet mop or flood your floor with water or other products.
This can severely damage the floor.
We provide you a choice of vinyl floor coverings. Vinyl floors need
proper care to keep them looking new. Dust and grit will cause accelerated
wear. When the floor receives hard use or becomes soiled, wet cleaning
is necessary with a mild solution or preferably a good brand name,
vinyl floor cleaner. We do not recommend abrasive cleansers or cleaners
containing solvents as their use can dull your floor. Never use undiluted
chlorine bleach on your floor or allow diluted solutions to remain
for a period of time.
Do not clean high gloss floors with steel wool or abrasive cleaners.
Even though these floors are rugged, they are not indestructible. Bums
from cigarettes, matches, other very hot items, shoe heels, etc., will
damage vinyl surfaces.
All sheet vinyl floors are susceptible to being torn or dented by heavy
objects. Take extreme care when moving appliances and furniture. You
need plastic glides on all chairs and tables to protect your floor.
The only acceptable casters are double wheel casters.
Frequent scrubbing or electric buffing is harder on floors than regular
foot traffic. Use acrylic finishes often if you scrub or buff.
Excessive amounts of water on resilient floors can penetrate seams
and get under edges causing the material to lift and curl.
Fireplaces come in two basic types: Wood
burning and non-wood burning. If there are artificial logs in the firebox,
the fireplace is a non-wood burning fireplace.
Please read the following section pertaining to your type of fireplace.
Also, read the literature from the manufacturer supplied in your Homeowner's
The following information will help you get the safest and most efficient
use of your fireplace. Let's get acquainted with your fireplace. Your
fireplace is a Closed Combustion Technology (CCT) fireplace. It has
a sealed glass front and uses gas and gas logs to give a look of a
wood-burning fireplace. NEVER BURN WOOD OR ANY OTHER MATERIAL IN THIS
FIREPLACE. IT IS EXTREMELY HAZARDOUS AND WILL VOID YOUR WARRANTY.
A qualified service person should do any inspection and repair.
This person should inspect the fireplace at least annually. Excessive
from carpeting, bedding material, etc., will mean more frequent inspections
and cleaning. You must keep the fireplace control compartment burner
and circulation air passageways clean.
Your fireplace has an outside combustion air vent. It supplies combustion
air to the firebox from outside your home rather than using inside
air. Open the vent when using the fireplace. Close the vent when the
fireplace is not in use to keep out cold air.
OPERATION GUIDELINES AND MAINTENANCE INSTRUCTIONS
Your First Fire:
A curing process for the refractory lining is mandatory. Make your first fires small. This allows the moisture to escape slowly so the expansion and contraction of the refractory lining doesn't cause cracks or deterioration of the brick.
The first time you light the fireplace it may take a few minutes for the fireplace to light. Air in the gas pipe causes this. After the first time your fireplace should light immediately.
When you light your first fire you may notice a slight odor for an hour or two. The cause of this is the "curing" of the logs and the "burn in" of internal paints and lubricants used in the manufacturing process.
Do not place clothing and other flammable material on or near the fireplace-
A qualified service person should inspect the fireplace and venting system annually. You must keep the control compartments, burners and circulating air passageways of the fireplace clean.
Never obstruct the flow of combustion and ventilation air. Keep the front of the appliance clear of all obstacles and materials.
If applicable, make sure that the outside combustion air vent is open by using the proper handle or lever.
Do not use gasoline, lighter fluid, fuels, etc. They are extremely dangerous!
Your bricklike refractory lining in the fireplace is a masonry-type product. Be careful not to damage it by striking it with wood, tools, etc. Hairline cracks are normal and do not present a safety problem. If a separation of the brick should occur wider than 1/8 inch, replace with factory replacement panels.
Never leave your fireplace unattended while bumming. Never alter or modify your
fireplace in any way. If you do it will void your manufacturer's warranty and
create a safety hazard.
Read operation and warranty manuals thoroughly before using this fireplace.
Check the firebox's refractory for cracks and damage. Repeated heating and cooling of the firebrick refractory can cause hairline cracks. This is normal and does not damage the fireplace. If, however, a crack should become large, (1/8” or more in width) then replace the refractory.
Have all inspections and repairs done by a qualified service technician.
Do not use this fireplace if any part of it has been under water. Immediately call a qualified service technician to inspect it and to replace any part of the control system and any gas control that has been under water.
Don't have combustible materials such as drapes, paper products, wood storage, furniture, etc., in the area in front of the fireplace. Do not store gasoline or other flammable vapors and liquids nearby.
Don't obstruct the flow of combustion and ventilation air.
DO NOT BURN WOOD IN THIS FIREPLACE. ANY ATTEMPT TO DO SO WILL VOID THE WARRANTY
AND COULD PROVE EXTREMELY HAZARDOUS.
WARNING: Warn children and adults of the hazards of high surface temperature.
Have them stay away to avoid burns or clothing ignition. Carefully supervise
your children when they are in the same room as the fireplace.
What to do if you smell gas...
Do no try to light any appliance.
Do not touch any electrical switch. Do not use any phone in your home.
Extinguish any open flame.
Immediately call your gas utility from a neighbor's phone. Follow their instructions.
If you cannot reach the gas utility, call the fire department.
THE FOLLOWING WILL VOID YOUR FIREPLACE WARRANTY
The following actions will void your fireplace warranty. Shook & Waller Builders
disclaims any responsibility for the following actions:
Modification of the fireplace.
Use of any component part not manufactured or approved by the fireplace manufacturer.
Installations or operation in a manner other than as instructed in the Operating manual
The burning of wood or any other unapproved material.
Removal of the fixed glass door, log set and/or burner unless removed and replaced for normal maintenance.
The use of any accessory products not approved for use in the fireplace.
Never remove clips or spacers from damper allowing complete closure, which would result in trapped gases.
Periodic maintenance following the manufacturer's
instructions will ensure safe and reliable operation of the garage
door and power opener.
Don't allow anyone near the door when it is in motion. Keep hands and
fingers away from all parts of the door except the handle. Don't allow
children to play with or around the door. Every six months apply silicone
or a similar lubricant to all moving parts: tracks, rollers, hinges,
pulleys, and springs. At the same time, check that all hardware is
tight and operating without binding or scraping. Read opener instructions
for maintenance instructions.
After the expiration of the One-Year Warranty, have any adjustments
made by a qualified specialist. The door springs are under considerable
tension. They require special tools and knowledge for accurate and
safe servicing. Have a professional garage door technician inspect
the door after any significant impact to the door.
Before using an electric garage door, unlock it completely and remove
the pull down rope. You need to do the six-month inspection and servicing
described above even if there is an electric opener.
We recommend that you read the manufacturer's
literature provided in the Homeowner's Manual. This will tell
you how often to change the filter and have the unit serviced. These
maintenance items are necessary to keep the warranty in effect. Make
a trial run early in the fall to test the furnace. The same applies
to A/C in the spring. It's better to discover you need service before
the heating season gets underway.
Maintenance of the furnace saves energy dollars. It also prolongs the
life of the furnace. Carefully read and follow the manufacturer's literature
on use and care. The guidelines below apply to all furnaces.
Inspect the filter at least every month. Change or clean as needed during times of constant operation. A clogged filter slows airflow and causes cold spots in your home. Not cleaning or changing the filter results in damage to the furnace and increased energy costs. It takes less than five minutes to change the filter. We have located the filter in the cold air return for easy access.
Experiment with the registers in each room to establish the best heat flow for your lifestyle. This is an individual matter. Balance the system to meet your family's comfort.
For maximum comfort and efficient energy use, do not allow furniture and draperies to block airflow from registers and return air grills. Registers are removable and adjustable. You are responsible for adjusting the registers to regulate the heat flow. Rooms further away from the furnace may need to have registers opened more.
If you have no heat, follow this checklist to identify the cause. Review the manufacturer's literature for additional hints. These are normal Homeowner Maintenance items. If your heating contractor makes a service call for one of the items listed, they will charge you:
Thermostat temperature setting & switches
The ON/OFF switch in the furnace room
The fuse, if your furnace has one
ON/OFF switch on furnace - see manufacturer's book for location
Breaker on the electrical panel
Safety switch for the fan cover
If none of these items fix the problem, call your heating contractor.
Temperatures will vary from room to room or between first and second floors. This is the result of wind direction, sunlight, landscaping, exposed windows, and other factors.
The furnace will run more frequently, but for shorter periods of time during severe cold spells.
A new heating system will emit a slight amount of smoke when you first turn it on. You may notice an odor after an extended period of non-use (such as after the summer months if you do not use air conditioning). Dust that has settles in the ducts causes this. It should pass very quickly; but it may activate the smoke detector.
The furnace and water heater have an outside air duct to supply fresh air for combustion. The supply of fresh air is vital to the safe and efficient operation of both items. Do not block it in any way.
An air conditioning system, whether an independent unit or included as part of
a central system, will provide you with a year-round comfort if you follow the
simple maintenance steps listed in the manufacturer's literature.
THERMOSTATS (usually located in the hallway)
Thermostats help keep an even temperature throughout your home. Normal setting
for heat is 68'F degrees and cooling is 78'F degrees. For heating, set the setback
thermostat to 60'F when no one is home. For cooling, set it to 80'F, or more,
when no one is home.
The thermostat in your house will have a temperature selector and two switches
OFF- COOL and FAN-ON-FAN-AUTO. Set the thermostat to the desired setting, the
operation switch to COOL, and the fan switch to FAN AUTO. When the temperature
goes above the setting, a thermostat sensor starts the unit and turns on the
fan automatically. When it reaches the desired temperature, it will automatically
shut off the unit and the fan.
To conserve energy and to make your air conditioner more efficient, keep the
windows and doors tightly closed. If you have windows that are in direct sunlight,
draw the drapes. Be sure to keep the air intake of the outdoor unit free of leaves,
grass, paper or anything that might clog the unit and impede the flow of air
Your central air conditioning & heating system has a filter. Check the filter
monthly and replace when it is visibly dirty (replace the filter at least every
three months). Clogged filters cause your unit to malfunction and increase the
cost of your utility bill.
You are responsible for balancing dampers, registers and other minor adjustments.
The registers in your home help to direct the flow of air and to keep the desired
temperature. By opening and closing the registers and dampers, you can determine
the amount of cool or warm air that enters a room. Once you adjust the registers
and dampers, they, together with the thermostat, will regulate the temperature
in your home. Reduce your heating and cooling costs by closing the registers
and doors to rooms not being used. In addition to the air outlets, your home
will have an air intake (return) register. Do not obstruct the air intake or
any other registers.
If the system doesn't cool:
Make sure the thermostat setting is for a temperature below the room temperature.
Make sure the selector setting is on COOL.
Make sure you haven't tripped a circuit breaker.
Make sure the filters are clean.
SPECIAL CAUTION - If your air conditioning system should stop due to a power
failure or an overloaded circuit, exercise extreme caution. Do not recycle or
reset the unit for at least 20 minutes. This gives the system time to decompress.
The design of your central air conditioning, as well as your heating system,
meets the California Building Energy Efficiency Standards. These guidelines are
the minimum and the maximum standards allowable by the State of California as
well as the local building departments.
You can expect a certain amount of noise from the system. This is due to air
movement, expansion and contraction of metal ducts, the fan motor, and clicking
when the system turns on and off.
How To Best Use Your Air Conditioner
Air conditioning can add much to the comfort of your home. But, like the fireplace,
you must use it properly and efficiently. This will save wasted energy and frustration.
These hints and suggestions help you maximize your air conditioning system.
Your air conditioning system is a total, whole-house system. The air conditioner
unit produces cooler air. The air conditioning system involves everything inside
your home, including, for example, drapes and windows. Your home air conditioning
is a closed system. This means that the air in your home continually recycles
and cools until it reaches the desired air temperature. Warm outside air disrupts
the system and makes cooling impossible. Therefore, you must keep all windows
closed. The heat from the sun shining through open drapes will defeat the cooling
effect of the air conditioning unit. Close the drapes to keep out the sun.
It takes time for your air conditioning system to work. It's not a light bulb
that turns on instantly. The air conditioning process starts when you set the
thermostat. Let's say you come home at 5:30 P.M. on a 90-degree day. You set
your thermostat to 75 degrees. The air conditioning unit begins cooling, but
it will take a long time to reach the desired temperature. This is because during
the day the sun was heating not only the air in the house, but the walls, carpet,
and furniture. At 5:30 P.M. the air conditioning unit starts cooling the air,
but the walls, carpet, and furniture release heat and nullify this cooling. By
the time the air conditioning unit cools the walls, carpet, and furniture, you
may well have lost patience. For a cool home in the evening, set the air conditioning
unit at a moderate temperature in the morning while the house is cooler. This
will keep your home cooler through the day. Then set temperature slightly lower
when you arrive home. This will give the best results. Setting the thermostat
at 60 degrees will NOT cool the home any faster. It can result in the unit "freezing
up" and not performing at all. Extended use under these conditions can damage
DO NOT turn the air conditioning off and then turn it back on a short time later.
This causes an overload of the compressor motor that then trips the breaker or
blows the fuse. This will shorten the life expectancy of the unit.
Keep the compressor in a level position at its original location. Do not enclose
the compressor. Keep the area around the compressor clear of landscaping and
debris. Good airflow must be available or the system will not work properly.
This will damage the compressor.
If the air conditioner is not working, check the same items as for the heating
system. Also check the 220 switch and/or fuse prior to requesting service. Refer
to manufacturer's manual for additional hints.
Lack of air conditioning service is not an emergency unless medical condition
warrants. The air conditioning contractor handles problems in the order received.
We have installed a basic landscape that
will flow with the neighborhood. We provide only a basic design. Personalization
is each Homeowner's right to reflect their personal taste. You should
hire a Civil Engineer or other licensed technician to advise and comment
upon intended changes in the grading or drainage patterns. This includes
landscaping, pool, walkways, patios, deck, walls, fences and decorative
A 90-day warranty is given on plants. You are responsible to maintain
the landscape weekly for them to thrive.
Painting and Care of Interior and Exterior
The paint in your house is Acrylic latex of several types:
Flat wall - This is generally the interior walls of your house except
kitchen, baths and trim. Paint touch up is preferable to cleaning,
as water will quickly wear through the paint. If you need to cover
oily or waxy substances you may need to use a primer before touching
up with paint. Semi-gloss and gloss paints are used in the kitchen,
bath walls, doors and trim. These paints are more durable and can be
washed with mild soap and water. Do not use abrasive cleaners that
will dull the finish.
The main water shut-off valve is at the
meter box (located in a box at the lawn or sidewalk). The secondary
shut-off valve is usually at the front of the house or by the garage
where the water service enters the home. Each sink and toilet has an
individual shut off for its water supply.
If your water supply stops completely, first check the water shut-off
at the front of the house or garage. Next check the water meter shut-off
valve to make sure there is still service to the meter.
Any alteration to the water delivery system such as landscaping irrigation
is at the homeowners risk. Attaching landscape supply to a hose bib
can cause "water hammer".
It is your responsibility to drain or otherwise protect lines and exterior
faucets exposed to freezing temperatures.
Review and follow manufacturer's instructions and recommended
maintenance for your water heater.
If you discover you have no hot water, check the pilot, temperature
setting, and water supply valve before calling for service. Refer to
the manufacturer's literature for specific locations of these items
and other "trouble shooting" information.
If a major plumbing leak occurs, immediately turn off the supply of
water to the area leaking. This may mean shutting off the water to
the entire home. Then contact your plumber.
Clear clogged drains with a plumber's helper (plunger). If you use
chemical agents, follow directions carefully to avoid injury or damage
to the fixtures or personal injury. Please refer to the 'Emergency
Guidelines' in the 'Customer Service' section of
the Homeowner's Manual.
Clean a bathroom sink drain stopper by loosening the nut under the
sink at the back. Pull out the rod attached to the plunger and lift
the stopper out. Clean and return it to its original position.
FAUCETS AND AERATORS
Even though we flush the plumbing lines to remove dirt and foreign
matter, there are usually small amounts that enter the line. This may
cause the faucets to drip because washers wear more rapidly when they
come in contact with foreign matter. Changing a cartridge can repair
most dripping faucets. It will occasionally be necessary to remove
and clean the aerators on faucets to allow proper flow of water. See
specific product warranties.
The main causes of sewer stoppage are domestic items such as paper
diapers, excessive amounts of toilet paper or the wrong type of paper,
sanitary supplies, Q-tips, dental floss, children's toys, etc.
Due to conservation laws we are required to use low flow toilets. It
is often necessary to flush before and after paper to achieve satisfactory
To stop running water, check the shut-off float in the tank. You will
most likely find it has lifted too high in the tank, preventing the
valve from shutting off completely. In this case, adjust the float
by turning the adjustment screw down until it stops the water at the
correct level. The float should be free and not rub the side of the
tank or any other parts.
Also check the chain on the flush handle. If it is too tight it will
prevent the rubber stopper at the bottom of the tank from sealing,
resulting in running water continuously.
Follow manufacturer's directions for cleaning fiberglass and porcelain
fixtures. Abrasive cleansers will remove the shiny finish leaving behind
a porous surface that is difficult to maintain. Clean plumbing fixtures
with a soft sponge and soapy water, then polish with a dry cloth. Drying
with a soft cloth or towel will prevent water spots.
Clean stainless steel sinks with soap and water to preserve their luster.
Do not use abrasive Cleaners, as these will damage the finish. An occasional
cleaning with a good stainless steel cleaner will enhance the finish.
Do not leave produce on a stainless steel surface. It can stain the
finish. Read the manufacturers' recommendations on cleaning your brass
fixtures. Do not use abrasives or chemicals on these fixtures.
The roofing material on your home is asphalt
composition. These materials will provide many years of service and
weather protection for your home. Here are some ideas on the maintenance
of your roof that could save a great deal of expense and discomfort
in the future.
DO NOT WALK ON YOUR ROOF. Doing so can void the warranty. The weight
and movement will loosen and break the roofing material. This can cause
a leak. Hire a professional for any roof work you may require. No one
should try to walk on the roof when shingles are wet, as they are extremely
slippery. During hot weather, composition shingles will be soft, pliable
and easily damaged. Extremely cold weather will make them brittle and
Keep the gutters and down spouts free of debris. Clean leaves, pine
needles, etc. off the roof before each rainy season to keep the debris
from plugging up the flashing and gutters.
CONTACT US (707)
578-3933 | 7677 Bell Road Suite 101. Windsor, CA 95492 (view map) | Fax (707) 836-1330 | License #577955